Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide directly (name, email, address), information generated by your use of the platform (orders, search history, messages), and technical data (IP address, browser type, cookies).

2. How We Use Your Information

We use your information to operate the platform, process orders, send transactional notifications, detect fraud, improve our services, and comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We share data only with vendors involved in your transactions, service providers who process data on our behalf, and where required by law.

4. Data Retention

We retain your data for as long as your account is active and as required by applicable law (including SARS requirements). You may request deletion of your account and associated data.

5. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA) you have the right to access your data, correct inaccuracies, and request restriction or deletion of processing where permitted.

7. Cookies

We use essential cookies required for platform operation. You may disable non-essential cookies in your browser settings without affecting core functionality.

8. Contact

For privacy enquiries or to exercise your rights, email privacy@kooptog.co.za.

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Questions? Email us at support@kooptog.co.za.